One console for IT,
service and people.

• Inventory that builds itselfEach computer creates its own asset record when its agent enrols. Monitors, printers, phones and furniture are added by hand.
• Owners, assigned and mappedAssign assets one at a time or in bulk. With auto-mapping on, the Asset Map suggests each owner from who signs in on the machine.
• The whole history of every assetAssignments, transfers, returns, upgrades, repairs, renewals and disposal on one timeline, each stamped with who and when.
• Warranty remindersWarranty dates on every asset, shown to its owner under My Assets, with a reminder before cover runs out.
• Owned, rented or leasedOwned, rented, leased, contracted, customer-owned or vendor-managed, with the party and end date; rentals and leases remind you as they end.
• Software licencesLicences with seat counts and renewal dates, assigned to people or devices, with over-allocation and upcoming renewals flagged.
• Security posture per deviceAntivirus, disk encryption and firewall for each device, straight from the agent, with a trust score from 0 to 100 so risky ones stand out.
• Health and remaining lifeA rules-based health score, and a straight-line estimate of remaining service life and book value from the asset's own history.
• QR labels for stock-takesPrint a QR label for any asset; scanning it opens that asset's record, for stock-takes and handovers.

Labels, audits and buying

• A guided way to add assetsAdd asset walks through details, purchase, owner, place, warranty and software, warns about a serial already on record, and keeps an unfinished one if you close it.
• Purchase requests, approvedRequests need a second approver, and finance above an amount you set. Budgets per cost centre show spend, and receiving creates the asset records.
• Label designs, any printerDesign labels with the tag, a QR code or barcode and your logo. Print sheets, single labels or straight to a Zebra printer, and see what still needs one.
• Smart labels for lost assetsAn opt-in QR with a random code: a finder sees only your company and the tag and can message you. Every scan is logged, and a code can be switched off.
• Audits with a phoneCount assets by scanning their labels, then reconcile what is missing or not in the register. Blind counts, recounts, cycle counts and room walks are optional.
• Audit readiness at a glanceEvery asset from registered to tagged, labelled and verified, a readiness score out of 100, and rules that queue labels and chase what is stuck.
• Handovers people sign forEach holder acknowledges receipt in My Assets and can sign on screen. It stays in the chain of custody with the policy version they accepted.
• Consumables and spare stockToner, cables and spares with quantities and minimum levels. Every receive, issue or adjustment is recorded, and stock never goes below zero.
• A bin before anything is goneDeleted assets wait 30 days in a bin, where they can be restored with their history. Only an administrator can empty it sooner.

How IT asset management works

• Contracts with their coverageCreate a contract with its coverage, SLA and term, attach the equipment it covers, and link the vendor who provides the maintenance.
• Renewals before the end dateExpiring contracts are flagged in the renewals view, reminders go out before cover lapses, and Renew extends the term.
• Preventive maintenance on scheduleDefine maintenance schedules against equipment, and preventive-maintenance tickets are raised automatically when they are due.
• Visits used, per contractPreventive visits used against each contract, next to its period and days left, so you get the service you pay for.
• Service tickets with SLA clocksRaise a ticket against covered equipment; its SLA clock tracks response and resolution, and breaches surface before they slip.
• Vendors, rated and in their own portalVendor scorecards, and a vendor portal where each vendor sees only its own contracts, assets and tickets.
• Vendor bills, approvedVendor bills and payments are tracked with their own approval workflow, alongside the contracts they belong to.
• Cover your people can seeEmployees see the warranty and AMC cover of their own equipment under My Assets.
• Renewals on the dashboardAMC contracts, warranties and licences that run out in the next 30 days, on the operations dashboard.

How AMC management works

• SLA clocks on every ticketResponse and resolution targets on every ticket, with what is past due and what is escalated in plain view.
• Auto-assign by your rulesUnassigned tickets go to the right people automatically, by the rules you set, or you assign them by hand.
• An escalation matrixDecide who hears about a late ticket and when: the assignee, their manager, dispatchers or administrators, level by level.
• Tickets from email, WhatsApp or the APIBesides the console, tickets can arrive by email, by WhatsApp or through the tickets API, each matched to its sender and logged.
• Root causes and repeat failuresClosures can require a root cause, and equipment that keeps breaking down is listed, so you fix the cause, not the symptom.
• SLA performance at a glanceTickets past their resolution time, and the share closed on time over the last 30 days, on the operations dashboard.

How helpdesk & ticketing works

• Every customer kept apartEach customer's equipment is segregated, with per-customer access, so you can look after many fleets without mixing them.
• Dispatch by ruleAuto-assign sends unassigned visits to available technicians, or you assign by hand; technicians update each job and log the work done.
• Response and resolution SLAsEvery service ticket carries response and resolution targets, and breaches surface while there is still time to act.
• Preventive maintenanceMaintenance schedules raise preventive visits automatically when they fall due, and overdue visits stand out.
• A portal for your customersCustomers get scoped access to see their own equipment and raise requests; you issue and revoke it.
• Critical faults raise a ticketWhen customer equipment is marked critical, a service ticket is raised for it automatically.
• Parts and procurementParts and procurement tracked with the maintenance plans and technicians, for every customer.
• Invoices from finished jobsA resolved billable job can draft its invoice, which then moves through submission, approval, payment and overdue chasing.
• Technicians and vendorsTechnicians and vendors managed in one place, with a technician role for the people who do the work.

How field service works

• Day statuses from real sessionsPresent, half-day, absent, holiday and more, worked out from agent sessions and your attendance policy, with leave included.
• Your rules, per branch or departmentShift hours, grace periods, half-day minimums, work days and holidays, set for the company, a branch or a department.
• Exceptions in one clickLate arrivals, early leaves, absences, half days and missing check-outs, each a filter away.
• Time, not contentAttendance and idle detection count time, never content, and are the only collection on by default.
• A daily performance reportEach person's day as working, idle, unused, video and social time, measured against their own history, not against colleagues.
• Everyone sees their own recordEach person sees their own attendance and activity under My Activity, in the same detail their manager sees.
• Managers see their own peopleWith reporting lines, a manager's view can be limited to the people who report to them, directly or down the chain.
• Reports by emailSchedule a report to arrive by email; every run re-checks what its creator is allowed to see.
• Sorted by name, never rankedAttendance lists are sorted by name. The product does not rank people against each other.

How attendance & workforce works

• Device health, fleet-wideDisk, performance and reporting status for every device, rolled up daily, with disk-space and offline alerts and a daily digest by email.
• Alerts you can act onRule-based alerts by severity and type (device offline, SLA breach, warranty and more), filtered in a click and resolved in one.
• Consent, enforced by the serverNo captured content is accepted until the person has acknowledged the current monitoring notice; change its wording and they are asked again.
• Live view and the Screen WallLive screen view, per monitor, and a Screen Wall of live thumbnails for a second screen, once enabled in the policy and consented to.
• Screenshots and recordings, off by defaultSwitch them on for a company, department, team or person. Nothing is captured before then, and you set how long it is kept.
• Only in working hoursSet a capture window and blackout periods; outside them the agent captures no content.
• Visible, never hiddenA tray icon and a monitoring notice on every PC, and every person can see their own recorded data.
• An agent that looks after itselfCentral updates with a verified swap and rollback, a watchdog, and re-enrolment on its own if its credentials are lost.

How monitoring & alerts works

• Payroll with PF, ESI, PT and TDSSalaries from annual CTC, then the month: loss of pay from unpaid leave, joiners and leavers paid for their days, PF, ESI, professional tax and projected TDS (India).
• Approved runs publish payslipsA second person approves each run (on by default). Approval publishes the payslips, which employees open and download as PDFs in My HR.
• Bank and statutory filesThe register and PF, ESI, professional tax and TDS summaries, and a bank transfer file from an approved run, as CSV once exports are on for your company.
• Leave, balances and approvalsLeave types with quotas, accrual and carry-forward. Requests go to the reporting manager; approved leave shows in attendance, and unpaid leave becomes loss of pay.
• My HR for every employeeEach person's own page: their HR record, leave, payslips, documents, trainings, HR requests and resignation. Bank and job details stay with HR.
• An HR desk that keeps secretsQueries, letter requests and complaints as numbered tickets with due times. Grievance and harassment tickets are seen only by the raiser, the assignee and company HR.
• Jobs, candidates and offersOpenings and candidates from applied to hired, interview panels that rate 1 to 5, and numbered offer-letter PDFs you can email. Candidates are added by HR.
• Review cycles and goalsA self-review, the manager's assessment and HR's final rating with any increment or promotion, plus goal check-ins and feedback from colleagues.
• Exits with clearanceResignations get a clearance checklist for IT, Finance, the manager and HR, an exit interview, and a full and final settlement a second person approves.
• Daily HR remindersBirthdays, anniversaries, probation ends, expiring documents, leave waiting for approval, overdue HR tickets and payroll before pay day. Each can be switched off.

How HR & payroll works

• Single sign-on with OIDC or SAMLConnections people reach by their email domain. A first sign-in can create the account with a default role, within your seats. Password sign-in stays available.
• SCIM directory provisioningYour identity provider creates, updates and switches off accounts through a SCIM 2.0 endpoint and a company token. Removing someone frees their seat.
• Roles, company roles and scopesBuilt-in roles or company roles with the permissions you pick, plus per-person grants. Each sees only its scope: company, department, branch, team or reporting line.
• Two-step sign-in you can requireRequire an authenticator-app code for administrators or for everyone. Each person gets ten one-time recovery codes, and an administrator can reset a lost phone.
• Network and sign-in hour rulesKeep the console to listed IP addresses, to chosen days and hours, or each branch to its office networks. Hours are checked on every request.
• Password rules and session limitsStricter password length, expiry, reuse and lockout rules, idle sign-out, devices per person and how long a sign-in lasts. People can end their own sessions.
• Approval for new sign-in devicesRecord the browsers people sign in from, flag new ones, or hold a new device until an administrator approves it. Blocking a device signs it out at once.
• A second admin for sensitive accessWith approvals on, a change that adds sensitive access waits for another administrator and runs as them. You choose what counts as sensitive; removals never wait.
• A searchable audit logSign-ins, refused sign-ins and changes to roles, settings and SSO, with who, when and from which address. Filter by action, person and date.
• Access reviews on a scheduleReview everyone, administrators or people with sensitive access. Their manager keeps or removes each person's access with a note, and nothing goes without a decision.

How security & identity works

• Diagnostics without a site visitA system snapshot, running services, top processes, a ping and DNS test, pending updates or a fresh inventory, from several PCs at once. Read-only checks need no approval.
• Approvals matched to the riskFlushing DNS or restarting a service waits for one approval. Reboots, shutdowns and software installs need a second administrator, and whoever asked can't approve.
• Maintenance windowsSet a daily window and reboots, shutdowns and software installs can be approved only inside it. With no window set they are not time-restricted.
• Software installs, hash-checkedRegister an installer with its SHA-256 hash; each PC downloads it and refuses to install unless the hash matches. Installs and rollbacks need a second admin.
• Self-healing from your alertsLink an alert type to one safe command and the PC the alert is about gets it. Only read-only or reversible commands qualify; reboots and installs never run on their own.
• Dry run first, with limitsNew rules start in dry run and only log what they would have done. Live rules are limited per PC, 3 runs an hour and a 30-minute cooldown by default.
• See which fixes workedEach rule counts the fixes that succeeded, failed, expired or were skipped. If a fix fails, or the alert is still open 30 minutes later, the right people are told.
• Results and a job historyEvery PC's exit code and output, kept with the job. Search the history by command, status, risk or time; jobs no PC answered close as expired, with the reason.
• Recorded in the audit logRequests, approvals, refusals, automatic runs, results and changes to rules and the software list are written to your company's audit log.
• Signed jobs from a fixed listEach job is signed for one PC and carries a deadline. The agent runs only commands from its built-in list and refuses a bad signature or a passed deadline.

How remote operations works

• A daily health score per PCEvery PC gets a score from 0 to 100 and a status (healthy, warning, critical or offline) each day, kept as history with fleet health and storage trends.
• Disk alerts before it fillsAn alert when a disk passes your threshold (85% by default), and another when its recent growth, on a straight line, would fill it within 14 days.
• CPU or memory busy too longAn alert when a PC's CPU or memory averages 90% or more for 10 minutes, both changeable. It is resolved automatically when the average falls back.
• Antivirus, firewall and encryptionEach PC shows the antivirus products Windows reports, its active firewall profiles and BitLocker, with a trust score from 0 to 100 that drops for each one off.
• A daily health emailCompany administrators get a daily email with the fleet's status mix, average health score, disk-threshold breaches and the PCs that need attention.

How endpoint health works