Help Center
Getting started & your account
Registering, signing in, your profile, notifications and the basics of finding your way around.
How do I register a new account?
There are two ways in. A company administrator starts a new company by choosing a plan in the subscription wizard and creating the first owner account. Everyone else joins an existing company by accepting an email invitation from their administrator, or through self-onboarding if the company has enabled it. Enter your details, verify your email, and you are in.
How do I log in to the application?
Open the console at /app and sign in with your work email and password. If your company requires two-step sign-in, you will also enter a code from your authenticator app. Your account must be verified and active; a brand-new account first confirms its email address.
How do I reset my password?
Use the "Forgot password" link on the sign-in page. We email you a secure, time-limited reset link — open it and set a new password. If an administrator set a temporary password for you, you will be asked to choose your own on first sign-in.
How do I update my profile information?
Open your profile from the account menu. You can update your name and personal preferences there. Some fields (such as your role, department or employee ID) are managed by your administrator and are read-only for you.
How do I manage notification settings?
Notification and reminder preferences live in Settings. Administrators control company-wide alerts and email digests; individual delivery preferences are set per account. Email notifications only send when your company has configured mail delivery.
How do I update company details?
An administrator can edit the company name, branding (logo and accent colour), time zone and other organisation settings under Settings → company settings. Branding changes apply across the console for everyone in the company.
How do I change my subscription plan?
An administrator can upgrade or downgrade from the billing area. Pick the new plan and confirm; seat and device limits, and any gated features, follow the plan you are on. See the Subscription & billing section for details.
How do I turn on two-step sign-in?
Open Settings → security and enable two-step sign-in. Scan the QR code with an authenticator app (such as Google Authenticator), enter the code to confirm, and save your recovery codes somewhere safe. Companies can also require two-step sign-in for everyone.
How do I change the theme or turn on dark mode?
Open Appearance from the account menu. You can pick a skin, an accent colour and light or dark mode. Your choice is saved to your account and follows you across devices; administrators can set a company default.
How do I find my way around the console?
The left sidebar (or the tab bar on phones) groups the main areas: your dashboard, people and monitoring, assets, AMC and field service, reports, and settings. What you see depends on your role and your company's plan and feature switches. Press "?" on any screen for help about that page.
How do I complete first-time setup?
New companies get a guided setup wizard on first sign-in that walks through company details, inviting people, and enrolling the first device. You can revisit it any time until setup is complete, and skip steps you are not ready for.
How do I invite a colleague?
An administrator opens the people/users area and sends an invitation by email. The invitee clicks the link, sets a password and verifies their email. You can set their role and department as part of the invite.
Where can I get help inside the app?
Press "?" (or Shift + ?) on any screen to open the help drawer for that page, or open the Help Center from the menu. The in-app assistant matches your question against these guides — it is deterministic, not an AI, and points you to support when it cannot answer.