Help Center
How can we help?
Search the knowledge base or browse by topic — 117 answers and growing.
Getting started & your account
13 articles
Registering, signing in, your profile, notifications and the basics of finding your way around.
Asset management
15 articles
Adding, assigning, transferring and tracking assets, warranties, ownership, licences and the asset lifecycle.
Devices & enrollment
10 articles
Enrolling devices, fingerprinting, mapping devices to people, device health and duplicates.
Monitoring agent
11 articles
Installing, verifying, updating and removing the agent, and what it does and does not collect.
Monitoring & privacy
9 articles
Consent, what is captured, employee rights, working hours and the monitoring notice.
Subscription & billing
15 articles
Plans, UPI/GPay payments, invoices, renewals, seats and what happens when a payment fails.
Reports & analytics
9 articles
Generating and exporting reports, scheduled delivery, dashboards and utilisation.
AMC & field service
10 articles
AMC contracts, SLA service tickets, dispatch, vendors, preventive maintenance and portals.
Administration, roles & security
14 articles
Users, roles and permissions, branches, approvals, MFA, sessions, audit and feature controls.
IT support & troubleshooting
11 articles
When a device is not reporting, the agent is offline, assets are duplicated, and how to reach support.
Popular questions
Can't find what you need?
Our team is happy to help — tell us the specifics and we'll get you an answer.
Contact support