Contracts with their coverage
Create a contract with its coverage, SLA and term, attach the equipment it covers, and link the vendor who provides the maintenance.
How it works: Contracts with their coverageAMC management
Maintenance contracts
that never lapse unnoticed.
Every AMC with its vendor, coverage, SLA and covered equipment. Preventive visits schedule themselves, tickets run against the contract, and renewals are flagged well before the end date.
What it does
AMC management, in detail
Renewals before the end date
Expiring contracts are flagged in the renewals view, reminders go out before cover lapses, and Renew extends the term.
How it works: Renewals before the end datePreventive maintenance on schedule
Define maintenance schedules against equipment, and preventive-maintenance tickets are raised automatically when they are due.
How it works: Preventive maintenance on scheduleVisits used, per contract
Preventive visits used against each contract, next to its period and days left, so you get the service you pay for.
See it in the tour: Visits used, per contractService tickets with SLA clocks
Raise a ticket against covered equipment; its SLA clock tracks response and resolution, and breaches surface before they slip.
How it works: Service tickets with SLA clocksVendors, rated and in their own portal
Vendor scorecards, and a vendor portal where each vendor sees only its own contracts, assets and tickets.
How it works: Vendors, rated and in their own portalVendor bills, approved
Vendor bills and payments are tracked with their own approval workflow, alongside the contracts they belong to.
How it works: Vendor bills, approvedCover your people can see
Employees see the warranty and AMC cover of their own equipment under My Assets.
How it works: Cover your people can seeRenewals on the dashboard
AMC contracts, warranties and licences that run out in the next 30 days, on the operations dashboard.
See it in the tour: Renewals on the dashboardGetting started
Up and running in three steps
- Record your contractsCoverage, SLA, term, the vendor and the equipment each one covers.
- Schedule the maintenancePreventive visits become tickets automatically when they fall due.
- Renew on timeExpiring contracts are flagged, and reminders go out before cover lapses.
Plans
Which plans include it
- AMC contracts & renewalsFreeStarterGrowthEnterprise
- Service tickets & SLAFreeStarterGrowthEnterprise
Straight from the live plan catalogue, the same rules the product enforces. Compare plans and prices
From the Help Center
Questions
What is AMC management?
AMC (Annual Maintenance Contract) management tracks maintenance contracts, their coverage and SLAs, scheduled preventive maintenance, service tickets and renewals — for your own assets and, in the field-service module, for external customers' equipment.
What are the customer and vendor portals?
The portals give outside parties scoped, token-based access: a customer can see their own equipment and raise requests, and a vendor can see only their own contracts, assets and tickets and advance the ones assigned to them. Administrators issue and revoke this access.
Can I manage assets for multiple external customers?
Yes. The multi-company asset view segregates equipment by customer, with per-customer access control, so a field-service provider can oversee many customers' fleets without mixing them.
How do I renew AMC contracts?
AMC contracts are managed in the AMC & Field Service area. Open the contract and use Renew to extend it; upcoming expiries are flagged in the lifecycle and renewals view so nothing lapses unnoticed. See the AMC & field service section for more.
Try AMC management on your own setup
Start a free trial, or book a demo and we will walk you through it.