Every customer, kept apart
Manage many customers' equipment, contracts and tickets without mixing them: each customer is segregated, with its own access. Partners switch between the client companies they manage from one sign-in.
How it worksFor IT services & MSPs
Every client's IT,
from one platform.
Keep every customer separate and secure while your team runs their assets, AMC contracts, tickets and field visits in one place — with SLAs you can show them.
At a glance
Customers kept apartSegregated, with their own access
SLA clocksOn every service ticket
Renewals on timeAMC reminders before anything lapses
Field visitsDispatch and signed reports
What you need
What IT services & MSPs teams get
AMC contracts that renew on time
Contracts per customer with coverage, preventive-maintenance schedules and renewal reminders before anything lapses.
How it worksTickets with SLA clocks
Service tickets with priorities, assignment, escalation and SLA timers your customers can rely on.
How it worksEngineers in the field
Dispatch engineers, record visits and signed service reports, and give customers and vendors their own scoped portals.
How it worksEvery asset, on record
Hardware and software inventory reported by the agent, plus warranty, licences and QR labels for everything else.
How it worksRoutine fixes without a site visit
Run approved, safe maintenance commands and software deployments on managed PCs, and let self-healing rules handle common faults.
How it worksInvoice each customer
Bill customers for AMC and field service from the same records your engineers keep.
How it worksGetting started
Up and running in three steps
- Add your customersEach customer gets its own segregated space and access.
- Enrol their PCs and equipmentAgents report inventory and health; import or label the rest.
- Run every customer from one placeTickets, visits, contracts and renewals, with SLAs you can show.
Questions
Can my team work across several customers?
Yes. Each customer's equipment, contracts and tickets are segregated with per-customer access, and partner accounts switch between the client companies they manage from one sign-in.
Do my customers get their own access?
Yes. The customer portal gives a customer scoped access to their own equipment so they can see it and raise requests; administrators issue and revoke that access.
Is there a partner programme?
Yes. See the partner programme page for how partners work with us, or talk to our team.
How is it priced?
Per seat, with a free trial. The pricing page shows every plan; talk to us about partner terms.
See it working for it services & msps
Start a free trial on your own devices, or book a demo and we will walk you through it.