Information we collect
- Name
- Email address
- Phone number
- Company details
- Asset details
- Usage logs
- Device information
Data storage & security
We protect information in transit and at rest through:
- Encrypted data transmission
- Secure cloud infrastructure
- Role-based access controls
For more detail, see our Data Security Policy.
Cookies & tracking
The platform uses a small number of cookies:
- Essential cookies
- Security cookies
- Analytics cookies
- Performance cookies
You can control these through your browser — see our Cookie Policy.
Third-party services
We rely on trusted providers to deliver parts of the service, which may process limited data on our behalf:
- Payment gateways
- Cloud providers
- Email providers
- SMS providers
- Analytics services
- Push notification services (Apple Push Notification service, Google Firebase Cloud Messaging) — for the phone app
- On-device barcode scanning (Google ML Kit) — for the phone app
The phone app (Android and iPhone)
The app is the same console on your phone. What it does with your phone:
- It does not monitor the phone: no screenshots, no app or browsing activity, no messages, no background location.
- Location is recorded only when an engineer checks in or out of a job, or confirms an asset in an audit, while the app is open — with the phone’s own “simulated location” flag.
- The camera is used to scan asset QR codes and barcodes and to take the job or audit photos you choose. Scanning runs on the phone (Google ML Kit, which may send Google anonymous diagnostic and performance data).
- Face ID or fingerprint unlock is checked by the phone’s operating system. Your biometric data never leaves the phone and we never receive it.
- Notifications use a token from Apple or Google. HR, payroll, monitoring and billing alerts only say “You have a new notification” on the lock screen, and your company can hide the details of every alert.
- Work done without a signal is kept encrypted on the phone until it is sent, and removed when you sign out.
- Page-speed measurements (no personal content) help us keep the app fast.
Your rights
Subject to applicable law, you may:
- Access your personal information.
- Request corrections.
- Request account deletion.
- Export data you own.
To ask for your account to be deleted, use the account deletion page or, in the phone app, Profile → Delete my account.
Data retention
Data may be retained in accordance with business, legal, compliance and audit requirements. Capture data is kept only for the rolling retention window each company configures.
Data ownership
- Customers retain ownership of the data they upload.
- The company does not claim ownership of customer records.
- Customers are responsible for maintaining backups of critical business data.