Important legal notice. RobotAiTechnology operates as a Platform-as-a-Service (PaaS) provider. We provide software, automation tools, AMC management, asset tracking, monitoring tools and related services. Users and organisations are solely responsible for how they use the platform, manage their assets, comply with applicable laws and run their business operations.

We shall not be responsible for any business losses, operational decisions, financial losses, legal disputes, data entered by users, third-party actions or compliance violations arising from the use of the platform. All services are used at the customer's own risk.

Platform disclaimer

The company only provides software tools and platform services.

The company does not take responsibility for:

  • Business operations
  • Vendor management
  • Asset maintenance decisions
  • AMC agreements
  • Customer disputes
  • Employee actions
  • Regulatory compliance failures

Customer responsibility

Customers are solely responsible for:

  • Asset data accuracy
  • AMC management
  • User permissions
  • Data entered into the platform
  • Compliance with applicable laws

Third-party disclaimer

The company is not responsible for failures caused by:

  • Internet providers
  • Cloud providers
  • Payment gateways
  • Email services
  • SMS providers
  • Third-party integrations

Service level disclaimer

  • Service availability is provided on a best-effort basis.
  • The company does not guarantee uninterrupted service.
  • Scheduled maintenance may occur without liability.

AMC platform-specific disclaimer

For AMC management, asset tracking, device monitoring and warranty tracking:

  • The platform only records and displays information.
  • The company is not responsible for hardware failures.
  • The company is not responsible for the quality of maintenance performed by vendors.
  • AMC contracts remain between customers and their vendors.
  • Asset valuation and warranty information are provided as entered by users.

Acknowledgement

By accessing or using the platform, users acknowledge that the services are provided as a software platform only. All business, operational, financial, legal, compliance, AMC, asset-management and vendor-management decisions remain the sole responsibility of the customer.

Other policies